Everything included in SmartStart
One subscription at R 500 per user per month covers the five support services below for every person you cover.
01
IT Helpdesk Support
A single place for your team to log issues and get answers, with every request tracked from open to resolved.
- ✓Log requests by email or through your client portal
- ✓Every ticket tracked with status and history
- ✓Priority handling for issues that stop work
02
Remote Assistance
Secure remote sessions so a technician can take a look at the actual machine instead of guessing over the phone.
- ✓Secure remote sessions on Windows and macOS
- ✓Screen sharing with the user, not behind their back
- ✓Fixes applied while you watch, not queued for a site visit
03
Basic IT Troubleshooting
Printers, Wi-Fi, laptops, peripherals, logins and the everyday faults that quietly cost your staff hours each week.
- ✓Printers, scanners and peripherals
- ✓Wi-Fi, connectivity and VPN access
- ✓Laptop, desktop and login problems
04
Microsoft 365 Support
Mailboxes, Teams, SharePoint, OneDrive, licences and user onboarding — administered and supported for you.
- ✓Mailbox, licence and user administration
- ✓Teams, SharePoint and OneDrive support
- ✓New-starter setup and leaver offboarding
05
Proactive IT Advice
Regular guidance on what to replace, secure or simplify next, so IT decisions stop being emergencies.
- ✓Guidance on hardware refresh and licensing
- ✓Practical security recommendations
- ✓A quarterly view of what to fix next